Ask any IT organization to identify the No. 1 cause of network performance problems, and they’ll probably point to high-profile events: denial-of-service attacks, computer viruses, fiber cuts, power outages or hardware failures. However, studies show that more than two-thirds of network issues are actually tied to a simple everyday activity: The ungoverned process of IT staff making network configuration changes. Change is an opportunity for mistake. Internal errors — often inadvertent — can take a heavy toll on overall network performance.

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